Global Facilities & Workplace Services Aico Journal Entry Automation (R2R)

How a global facilities organisation cut journal processing time by 90%

A generic ticketing workflow gave way to real-time ERP validation and unlimited users, turning a manual, error-prone bottleneck into a faster, self-validating process.

90% improvement case study
90% Reduction in time spent processing journals
100% Auditability across submission, approval, validation and posting
Fewer Errors and correction cycles in journal reconciliation
Scaled From pilot markets towards wider rollout

The challenge

A workaround, not a finance-specific platform

The organisation manages high transaction volumes across multiple markets and needed a journal process that was standardised, transparent and fast.

Its previous approach was based on a generic ticketing-style workflow rather than a finance-specific journal platform, heavily manual, difficult to adapt to different country requirements, and limited in its ability to validate complex entries before posting.

Because errors could surface only after posting, finance teams often had to spend additional time correcting and re-posting journals.

Industry
Global Facilities & Workplace Services
Solution
Aico Journal Entry Automation (R2R)
Rollout
Piloted across four key markets before wider rollout
Scale
350,000+ employees across 30+ countries in financial scope

Why Aico

Three reasons the workaround was replaced

1

Live ERP integration

Journals are validated against ERP master data in real time before they’re posted, shifting the process from “post first, fix later” to “validate first, post correctly”.

2

Hyper-configurability

Configurable templates support different user groups and journal types, including complex finance entries and simplified workflows for business users.

3

Unlimited users

No licence ceiling means structured journal templates extend beyond accountants to business users, moving journal creation closer to the source.

Additional operational benefits

  • Greater control: a defined workflow creates clearer ownership and approval steps.
  • Better visibility: teams can see where journals are in the process and who has acted on them.
  • Fewer manual interventions: validation before posting reduces subsequent correction work.
  • More scalable processes: configurable templates support different markets without separate solutions.
  • Full compliance: validated, controlled processes meet every journal compliance standard.

The bottom line

Aico did more than speed up a finance task, it helped remove the traditional trade-off between speed and control.

Real-time ERP validation helps prevent errors before they occur. Configurable templates allow one platform to flex across different users and journal types. And unlimited users make it easier to extend the process beyond the finance team.